What we do · Solutions · Managed Digital Operations
We manage complex, high-volume activities across the customer lifecycle: from digital onboarding and back-office operations to omnichannel customer assistance and credit collection. Our goal is to make processes more efficient, controlled and flexible, while enhancing the end-customer experience.
Solutions
01
We manage digital activation processes for customers, users and partners, integrating data capture, identity verification, document checks, electronic signatures and service enablement. Our Digital Onboarding solutions help companies shorten activation times, improve data quality, and ensure traceability, security and regulatory compliance from the very first interaction.
02
We manage customer assistance across voice and digital channels, inbound and outbound, through structured processes, intelligent tools and specialised teams. The service ensures continuity in the customer relationship, consistent omnichannel operational coverage and high-quality request handling, integrating seamlessly with back-office operations and the company’s core processes.
03
We manage administrative and operational back-office activities through advanced digital processes, data validation tools and automation solutions. The service supports activities such as case management, data entry and validation, request processing, operational support and claims automation, helping reduce processing times, manual errors and operational complexity.
04
CAI Digital is Datlas’ solution designed to simplify online accident statements: it digitises the traditional CID form, ensuring compliance with ANIA and IVASS requirements (Regulation No. 56/2025) and legal validity through digital signatures.
05
We support payment reminder and debt recovery processes across voice and digital channels, inbound and outbound, through structured and automated workflows. The service enables more effective management of customer relationships throughout the credit management lifecycle, ensuring control, traceability and operational consistency end-to-end.
